Yes, they promised a new program, then reneged on it. Service levels at the Portofino and RP resorts have really suffered since they ended the program. They used to really take care of their repeat customers, treated us like gold. Now, nothing. They act like they couldn't care less if you come back or not. At one point we were well over 100 nights at Portofino, and about three or four dozen at RP. I've drastically cut my trips to Universal the past two years. The Universal & Loews special touch just doesn't seem so special anymore. I may as well stay at CBBR, which I like, as long as it's worth the price.