I don't get it either, but some people have a very specific/narrow view of what's going to work for a house. I guarantee that if you announced certain fan-favorite houses from year's past today, the very same people would whine that it's not scary.
I think you need to add a little something to that post, Shiekra38. It's Universal Orlando that has been doing horror comedy houses for years. Hollywood on the other hand...
An this brings up my point, I've noticed on the Orlando twitter side of things, the reception for Ghostbusters has been very positive. People are really excited for this! You may have a few "It's not scary" folks, but they're drowned out by those who're all for it. However for Hollywood twitter side, it's chock full of the "It's not scary" folks. An I can understand why due to the simple fact...HW really doesn't do horror comedy houses at all. So the crowd there really doesn't know they can be great. Not only that, the last three horror comedy houses Hollywood has done are...
Ash vs Evil Dead (2017) - Not good, especially with the massive black hallways of nothingness.
Krampus (2016) - This one was well done! Though admittedly there wasn't much of a comedy aspect displayed in the house, in fact it was played up for more horror than anything else.
This is the End 3D (2015) - ...ummmm….nuff said.
So a not so good one, another one that's still mind-boggling that they actually did it, and the actual good one really didn't have much comedy in the house itself. So not only HW really doesn't do horror comedy houses, they don't have the best of track records whenever they do one. Hopefully that'll change this year, but I can see why it's getting the reception that it's getting in HW.
But as for Orlando, anyone whining about it ain't got nothing to stand on.