The managers were respectful and professional. I knew it wasn't really there fault. There's only so much they can do. Maybe they need to hire more housekeepers or train them better. I also think there needs to be better communication between departments.
Lets say 100 people have a bad experience, statistically only 10 complain. The other 90 never come back and the business has no idea why. Then those 90 people usually tell 10 people there horrible experience, further damaging the reputation of the company.
I told them what was wrong and hopefully they can correct these issues so other guests have a more enjoyable experience.
If you're going in the near future, I'm positive these issues will be corrected, because I had these managers shook. We live in an era that one picture can seriously damage the reputation of a company and they understood this. They seemed to genuily be upset that this happened to me and that meant a lot.
Another thing, while the bathroom is beautiful, the floor tile wasnt a good choice. Those little hexagon tiles have grey grout in between them, making it easy for stuff to get stuck in between them. So unless housekeeping is getting on all fours and scrubbing the floors, there's no way that grout is 100% clean. That's why hotels usually have just a one piece tub or shower. The bathroom sliding door doesn't have a lock on it either which is weird. Lastly, a lot of water leaks out once you open the shower glass door, leaving water on the floor. These are just some things I think the design department overlooked.