Am at SF now. Stayed a week at Portofino and wanted to give it a try. . It's almost laughable. We stay a lot so we are Loews Platinum and have always had great stays and are not complainers. Booked a Sapphire Suite. Room was not ready as promised, then when we finally got in, some lights don't work,bathroom switches don't work, bathroom plumbing comes loose when you touch it
No pillows for one bed. Can understand it's new and there will be issues but so many and basic issues. So much more I could list but don't want to make this a tirade. Never here again.