I get what you guys are saying but it’s not like the feedback goes directly to the mechanics or decision-makers…it’s not going to hurt anyone’s feelings if you complain about stuff that’s impacting your experience (regardless of whether or not it’s controlled).
VoC work relies on all the data so that it can be cross-referenced with other metrics. There’s a reason the UO survey at the exit of the park asks about how weather impacted your experience…they also can’t control that, but your answer might inform how you responded to another controllable factor or how they need to pivot an operational change (i.e., not correlating a dip in overall satisfaction scores with an investment they made in crowd control when that dip can be attributed to bad weather the same day).
As paying guests, we owe it to Universal to not feel the need to “protect” them (for lack of a better word).