Disney just doesn't get the capacity issue. I mean, NRJ blows, and the Imagineers, outside of rainbow farting unicorn believer Rhode, knew that. But they also knew Dwarf Hill got mobbed for years, being a pretty mediocre ride with about 20 seconds of dark ride.
They clearly got this with th D23 onslaught of new rides being completely unprecedented.
NRJ should have had MUCH bigger boats. It's dumb founding how small they are for a new ride.
Falcon could have easily had 50% more capacity with just two more pod setups. They should have known damn good and well that the land would be absolutely slammed, and they needed a massive capacity. Especially after FoP's theater issues crippled it when it opened. One pod setup breaks down, and SR has a laughable capacity. Why put in new rides with lower capacity than Midway Mania, that had significant money spent to add 50% capacity.
RotR is a bit harder. They best fill every damn seat, and dispatch exactly on time as much as possible. It is the ride with the potential of getting MASSIVE buzz. It could have easily had 50% more capacity with Spider-man sized vehicles. Heck, do an emergency redesign, removing the droids from the front, and adding a third row. They could well get 12 people on a vehicle with the same footprint. As long as the elevators could take the increased load.
Why doesn't Disney think of these things? If they don't, they need new Imagineers. If they do, and just don't care, my guess, then they just suck at guest satisfaction now.