J&H was an incredibly strong concept when it opened nearly twenty years ago in NYC, a concept so strong it could seamlessly fit in at either Disney or Universal. Think a darker version of PI's Adventurer's Club, but with food. Since then, J&H has unfortunately de-evolved into one ugly tourist trap over the ensuing years. Take a quick stroll down some Yelp review roads and you'll find horror stories (pun intended) ranging from bad management, poor food quality, and outrageously high prices (even by NY standards). The icing on the cake comes in the form of a $3 "entertainment fee" PER PERSON that's automatically added onto your bill. If you have a party of four, you've already sent $12 just by sitting down! They claim this is to offset the cost of employing full time actors (some of which barely do anything outside of annoying the customers). Keep in mind the entertainment is sporadic throughout the building. Some customers came, ate, and left without ever seeing one of the mini shows, yet they were still charged the dubious $3 fee. Why should one have to foot the bill for something they never experienced?
Hopefully the management and policy procedures will be severely revised if they plan on expanding their franchise into the Orlando area. It's a wonderful concept that deserves its own niche here in theme park central. I had the pleasure of experiencing J&H when it first opened, and it was one of the most unique themed dining experiences I've ever had. We shall see what the future holds...