I'm sorry to hear you had such a bad time,
@UAN17. Trust me, no one here is defending Universal for the sake of defending Universal. We know the park's opening has been plagued with problems.
Perhaps they should consider selling dated tickets to ensure capacity is capped where it should be. They should also maybe consider upping the price on day tickets soon as well.
TapuTapu alone, if working correctly, means this should park should be treated as a bit more boutique than regular water parks. This is something people pay additional for at other water parks...gate price + time saver bands. Volcano Bay shouldn't be the same price as Typhoon Lagoon or Blizzard Beach for what was supposed to be more of a premium experience.