Whoever typed that gibberish did so for one underlying objective: To try and take WDWR a step down from the other Disney resorts around the globe... not to try and belittle the Disney company like people here are insinuating.
While I acknowledge WDWR has sort of been bastardized as the stepchild over the last couple decades, it's just the nature of business; WDWR is the cash cow within the Parks & Resorts division.
Now to say WDWR is by far the worst resort in the division is laughable. The niche EPCOT fills for adult demographics cannot go understated (even if the park has suppressed what its heritage is about), nor can the distinction of Animal Kingdom. Being cynical about the amount of capital invest into the resorts is a poor accusation. The resorts are huge integral part of the overall guest experience. The resort is where the guests will spend half their day and continues their 'magic' (not at the Holiday Inn, SeaWorld!). The snide comments about Disney's care for guests has to be the worst bit if ignorance. Going beyond a reasonable accommodation for a single individual, out of 150,000 random guests in the resort on any given day, is horrible business practice; but to lament like guest service is terrible as a whole is atrocious! Why? Hint: It's not UOR or SWO leading guest sat surveys in the Orlando market!