Sorry to hear you having these issues.
I also have stayed at CBBR many times and never had any huge issues. Sure I have had little issues here and there but I either call and get it fixed or just don’t bother with it. My biggest problem was when I forgot my wallet in my room after going down at 10:00pm to get a soda in my refillable cup. My room key was in my wallet and so was my ID, so I couldn’t just get a new room key and had to wait for security outside my room. That was my fault though

and once they got there it was easy.