Spent a week with my son at Portofino Bay last week (Bay View 2 Queen); figured I'd share some thoughts on a recent stay.
- Was here with my entire family in 2019 in a Minions family suite but since this trip was my just my son (13) and I all we needed was the single room.
- Hotel is very nice but still looks sort of worn, even after the soft refurb that was recently completed.
- Beds and bedding were surprisingly good. I have chronic lower back pain (and pretty much everywhere else pain as I’m an exercise addict) – but had no issues with sleeping or bed-related aches.
- Needs a hard refurb – and they should completely re-do the bathrooms and make it a split layout with one half: tub/shower and sink, and the other half: toilet and sink – the bathrooms right now are so huge with mostly wasted space and the design looks every bit the 20+ years old that they are.
- The overall theme and look of the hotel still hits the “uncanny valley” of not looking quite right to me: much better than it could be, but not good enough to look authentic. Still, it has its charm and the landscaping/setting is extremely well done.
- Amenities are still great – pools, stores, and restaurant selection are all fantastic for a theme park hotel. Would be nice if they broke a bit from the Italian theme with one of their restaurants, but that’s a small complaint and I get why they don’t.
- Room service was very good – used it multiple times for both breakfast and dinner. Menu was clearly the same as the “Trattoria del Porto” menu – which was curiously light on pasta options (with all the pasta options being at Mama Della’s or Bice). Not a big deal, just sort of surprised you couldn’t get more pasta variety via room service. Delivery was always prompt and the staff very professional.
- Was somewhat concerned there might be issues with staffing – but they appeared fully staffed and every single staff member was exceedingly pleasant and helpful. Only quibble was maid service was hit or miss – didn’t get service at all one or two days and couldn’t be explained by timing issues with our being in the room. We didn’t absolutely require daily service so this was effectively a non-issue.
- Boat transportation was mostly great. Always easy going from Portofino to City Walk – getting back could be hit or miss depending on the crowd building up at the City Walk dock, especially near park closing times. Chose to walk back several times as opposed to wait for the second or third boat to arrive at City Walk.
- Do not disturb doorknob sign still flies off every time you open the door.
- Still don’t understand why Universal hasn’t figured out a better ticketing system or be better integrated with the hotel check-in process (and yes, I realize the hotels are contracted out and operated by Loews). We bought a vacation package and receiving virtual/mobile tickets isn’t an option? Given the otherwise fairly comprehensive nature of the Universal app, I don’t understand why this isn’t integrated better. Anyway, it seems like it should be relatively simple as the hotel has a Universal desk adjacent to the hotel front desk – but if you’re getting in late, you’re SOL until it opens the next morning. And what’s the point of having an automated ticket machine if they shut it off when the desk closes? Really dumb.